Consumer Claims Wollongong

We understand how frustrating it is to spend your hard-earned money on a new product or service only to be dissatisfied with what you receive. If you are a consumer with a grievance or complaint regarding your dealings with a business, you may have a claim against the supplier and/or manufacturer. We can help you investigate your legal rights and remedies in these circumstances.

The Australian Consumer Law provides a set of consumer guarantees that apply whenever goods are supplied to “consumers,” which state that:

• Issuing a letter of demand to the debtor
• Making contact with the debtor and negotiating payment
• Where necessary commencing proceedings
• Where settlement of the debt is not possible, we obtain Judgment against the debtor
• Enforcement of the Judgment

Once a breach is established, the available remedy depends on whether the breach is considered a major failure.

In NSW, the NSW Civil and Administrative Tribunal (NCAT) handles consumer claims involving disputes over goods or services valued up to $100,000. To learn more about consumer claims at NCAT including remedies available to you, refer to the NCAT website.

It is important to note that there is no automatic right to legal representation in NCAT. An application must be made to the Tribunal to seek leave for representation. In cases involving claims or disputes exceeding $30,000 or complex legal or factual issues, the Tribunal’s guidelines generally allow representation.

We have successfully represented clients in NCAT for various matters, including claims for repair and compensation for new motor vehicles damaged during transit from the factory. With the assistance of collision safety consultants, we can guide you through the process.

For more information about your consumer rights, contact us today.